Support
Support center
Start with the guides below. If none of them cover it, open a ticket and a human will answer.
Connecting a shop
Step-by-step OAuth walkthrough for each marketplace, plus what to do when the authorization screen errors out.
Sync troubleshooting
Why an order might be missing, how to force a re-sync and how to read the sync log.
Automation recipes
Ready-made rules for print-on-demand, personalization checks and VIP order handling.
Billing & plans
Changing plan, invoices, order quotas and what happens when you hit a limit.
Common issues
My shop shows “Error” after a token refresh
This usually means the marketplace revoked the token — often after a password change. Open Dashboard → Shops, click Reconnect, and approve the permissions again. Your existing orders are preserved.
An order is missing from DKH
Check the sync log for the shop. Orders placed while a sync was failing appear on the next successful run. You can also press Sync now to pull immediately.
Tracking did not reach the marketplace
Tracking upload requires the write scope (transactions_w on Etsy). If you connected before granting it, reconnect the shop. The shipment detail view shows whether the push succeeded.
I hit my monthly order limit
Syncing pauses when a plan's order quota is reached. Upgrade from Dashboard → Billing and the queue resumes automatically — no orders are lost.
Still stuck?
Send us your shop name and the time the problem occurred — it makes diagnosis much faster.