Frequently asked questions

Just an account on the marketplace you sell on. Create a free DKH account, go to Dashboard → Shops → Connect shop, choose your channel and approve the permissions on the marketplace's own authorization screen.

Usually under two minutes. We import your active listings first, then your recent order history. Large shops with thousands of past orders may take longer; the sync log shows live progress.

Yes. The Starter plan includes one shop, Growth includes five and Scale includes twenty-five. Shops can be on different marketplaces.

Only what you ask it to. By default DKH reads data. Write actions — uploading tracking numbers and marking an order shipped — happen when you create a shipment or when you explicitly enable an automation that does it.

The next sync detects the change on the marketplace and updates the order status to Cancelled or Refunded, and any automations you have that watch for those statuses will run.

You can change internal fields — status, priority, tags and notes — and add shipments. Buyer-facing details such as the shipping address stay under the marketplace's control.

Yes. An order can have multiple shipments, each with its own carrier and tracking number, and the order shows as partially fulfilled until every line is covered.

Order records (buyer name, shipping address, line items, totals), listing data (title, SKU, price, stock) and the OAuth tokens needed to talk to the marketplace. We do not store payment card numbers — marketplaces never expose them.

No. Buyer data is used only to fulfill the seller's own orders. We do not sell it, use it for advertising or share it with third parties beyond the carriers needed to ship the parcel.

Disconnecting a shop deletes its tokens immediately. Deleting your account from Dashboard → Settings removes all associated shops, orders and shipments within 30 days. You can also email support@dkh.io.vn.

In encrypted databases hosted in the EU and US regions of our cloud provider. See the Security Policy for details.

No. The term "Etsy" is a trademark of Etsy, Inc. DKH uses the Etsy API but is not endorsed or certified by Etsy, Inc.

Never. Every integration uses the marketplace's official, documented API with credentials you authorize through OAuth.

Syncing stops immediately and the shop is marked as disconnected. Already-imported orders stay in your DKH account until you delete them.

Requests are queued per shop and throttled below each marketplace's published limit. If a limit is hit anyway, the sync backs off exponentially and resumes where it stopped.